Revenue Cloud · Global patient acquisition
Every stage your funnel loses a patient, mapped — and fixed.
We didn't guess where hospital funnels break. We read the case notes. Leads go unreachable, go silent after a WhatsApp follow-up, disqualify on cost after the real quote lands, and sit in follow-up limbo until they simply age out. Revenue Cloud is built stage-by-stage against exactly this pattern — not a generic sales pipeline repurposed for healthcare.
How Revenue Cloud fixes it
Seven features, mapped directly to the stages above.
Each tagged honestly — live in the product today, or on the near-term roadmap. Nothing here is unlabelled.
Unified Inbox
Stage covered
Stage 2 — the fallback channel is where leads die once a human loses track of the thread.
Why
WhatsApp, email, SMS and live chat in one inbox today; Instagram and Facebook join the same stream shortly.
Impact
No lead reply sits in a personal inbox no one else can see.
AI Lead Scoring & Eligibility Screening
Stage covered
Stages 1 & 3 — lead contact data and late-discovered ineligibility both waste BD hours on leads that were never going to convert.
Why
Every inquiry is scored and eligibility-checked — scheme, financial, clinical — before a coordinator spends time on it.
Impact
Measured lift in lead-to-admission conversion against the current book of business.
Multilingual & Voice AI Intake
Stage covered
Stage 2 — language-barrier leads can't be screened in English; time-zone mismatches leave international leads unattended during working hours.
Why
Multilingual landing pages and intake today; regional-language voice AI phone intake removes the dependency on a live translator on staff.
Impact
Screening stops depending on which coordinator happens to speak the right language.
Clinical Criteria Configuration Engine
Stage covered
Stage 3 — clinically unsuitable patients are discovered only after multiple contacts, burning everyone's time.
Why
Clinical unsuitability gets flagged at first intake, not after three phone calls.
Impact
Fewer families get emotionally invested in a pathway that was never viable.
Transparent Proposal & Package Builder
Stage covered
Stages 3 & 4 — affordability collapses the moment a real quote appears, with no options between fully covered and full private pay.
Why
Multi-currency bundled proposals in minutes today; AI-recommended pricing tiers surface financing-adjacent options before the shock moment.
Impact
Fewer "can't afford" conversations happen after a family has already committed emotionally.
BD Nudge Engine & SLA Escalation
Stage covered
Stage 4 — leads that don't get worked in time don't get rejected outright; they age out in follow-up limbo as coordinators move on to fresher leads.
Why
SLA breach alerts exist today; the roadmap adds an action-nudge pushing a coordinator back to a cold lead before it goes cold.
Impact
Fewer leads sitting silently with no owner and no inquiry.
Operator & Referral Network Management
Stage covered
The repeat-explanation burden — patients re-explain their condition at every touchpoint because notes live in a spreadsheet cell, not a shared record.
Why
One shared patient record across marketing, referral operator, and coordinator.
Impact
Referral agents get real-time status and a transparent commission ledger instead of a black box.
Where Revenue Cloud sits
Every platform solves one piece. None own the loop.
Acquisition tools stop at the first appointment. EMR/HMS platforms own in-facility records but not pre-admission marketing. Telehealth apps own the remote-monitoring moment with no funnel behind it. REACH owns acquisition, AI-governed qualification, and the post-discharge continuum — while clinical systems stay untouched.
| Capability | Salesforce Health Cloud | Qventus | Notable Health | Klara | REACH |
|---|---|---|---|---|---|
| Pre-admission acquisition & lead scoring | Partial | No | No | Partial | Yes |
| Tiered AI governance (Assist/Score-Flag/Act) | No | Partial | No | No | Yes |
| Post-discharge continuum & remote monitoring | No | No | Partial | Partial | Yes |
| Capacity-aware revenue/yield optimization | No | Partial | No | No | Yes* |
| Cross-border KYC & patient identity portability | No | No | No | No | Yes* |
| Deploys alongside existing HMS/EMR, no replacement | Partial | Yes | Yes | Yes | Yes |
"Partial" reflects publicly described capability scope, not a formal vendor benchmark. *Roadmap — capacity-aware yield management and the portable KYC wallet are 18–36 month roadmap items, not live capability today.